Design leadership

I support designers and product teams to enhance value, streamline processes, and improve customer satisfaction. I help businesses:

Build products that people love and trust

Increase in customer retention and loyalty, brand recognition and trust, and competitive advantage. Best example:

Improve user experience

Increase in task completion rates, reduction of errors, and measuring performance of solutions. Best examples:

Scale and future-proof

Improve resource utilization, reduction in operational costs, and setting high standards. Best examples:

UX design

Digital products that allow users to complete tasks quickly and easily.
Research / Standards / Prototyping

Ontario.ca IA and search

How to help users understand context, find information and complete tasks?
Amethyst award
Prototyping

COVID-19.ontario.ca

How to source PPE and other emergency supplies in times of crisis?
Research / Prototyping

Vehicle registration

How to help dealers save time and effort licensing vehicles?
Research / Workshop

Newborn registration

How to create a better experience for parents to register the birth of their newborn?

Industrial design

Physical products that improve the users' quality of life.
Red Dot award
Research / Prototyping / Production

Snug Vest

How to improve quality of life with Deep Pressure Therapy?
Co-creation / Prototyping

Kalshoven

How could fashion be inclusive for people who use wheelchairs?

Service design

Plan and organize business resources to improve employee and customer experiences.
Research / Policy

User research guide

How to create awareness and scale user research in large organizations?

How can I help?

Feel free to connect for:

  • design services
  • creative projects
  • consultations
  • facilitating workshops
  • public speaking
Meet Lucia