About

Photo by Lily Dai.

Lucia Hsieh is a researcher and designer with over 12 years of experience in UX, industrial and service design.

Driven to create social impact, she takes pride in creating meaningful solutions for people to have better access and experience to services.

As an Experience Design Lead at Ontario Digital Service, her goals include:

  • advocating for user needs.
  • working with product leads to define vision and roadmap.
  • setting standards and building systems for scaling.
  • collaborating with teams to solve problems.

In addition to her primary job functions, Lucia has been recognized for consulting with ministry partners, mentoring designers and having exceptional organization skills.

Lucia is looking for opportunities to lead product teams, where expertise is trusted and teams have the autonomy to explore.

Awards

Amethyst award

Amethyst award

COVID-19.ontario.ca
2022
Red Dot award

Red Dot award

Snug Vest
2014

Past speaking events

I mentor others to do their best work and speak about the importance of user research and design. Here are some of my past events:

Photo by UXR Collective, UXR Toronto Conference 2018.

Prototyping 101

Presented at Digital Coachella

Ontario Public Service

November 17, 2022

Prototyping 101

Co-presentor with Casey Wu for Service Design Week

Ontario Public Service

June 5, 2020

Obsess about the user

Facilitator for Leadership Speaking Series

Panelists: Katherine Benjamin, Shannah Segal, Eman El-Fayomi

Ontario Public Service

August 21, 2019

User research in public service

Speaker at Masters of Public Service

University of Waterloo

January 17, 2019

So you want to do user research?

Speaker at Ontario User Research Lab open house

Ontario Public Service

August 2, 2018

User research in public service

Speaker at UXR Toronto Conference

Notes from UXR Blog

March 3, 2018

Sketching and ideating workshop

Co-presented with Xiaopu Fung at an all-staff meeting

Ontario Digital Service

October 18, 2017